DOA and Shipping Policy
Live Arrival Guarantee:
We guarantee live arrival!!! In the unlikely event of DOA (Dead on Arrival), please send clear photos Inside original bagging within 2 hours of delivery and do not dispose animal without our authorization. If the Coral is disposed without our authorization a credit will be issued. We DO NOT refund the price of coral, a credit or replacement (if available) will be issued. We do not cover or Credit any shipping costs for livestock
UPS delays due to weather or mechanical failure which result in loss will not be covered under our guarantee.
We are also not responsible for incorrect addresses provided by the buyer.
DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
Guarantee applies to shipments only, not in-store pickup.
It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
Once we are Aware of the Situation, one of our team members will walk you through the next steps. Please know that we will do whatever we can to make it right!
